A deposit equal to the cost of the first night's stay is required to reserve each room.
Your room charges are paid on arrival in full.
We accept cash and all major credit cards with the exception of American Express. Please note that all credit card payments are subject to a surcharge of 2.5% and debit cards are subject to a surcharge of £0.50.
Card details are held for the duration of your stay and may be used to cover any loss of keys, breakages, surcharges or damage (further details below).
If a Guest requires to cancel a reservation for any reason they must notify us within the cancellation period. The Proprietors will attempt to re-book the room but if this is unsuccessful the Guest will not be entitled to a refund of any deposit paid and the following will apply:
Cancellations up to 7 days prior to arrival date
No additional charge will be made for the booking of the reserved period. However, please note that an administration fee of £5.00 per person will apply.
Cancellations 5 days or less prior to arrival date
The Guest will be responsible for the full cost of the booking for the reserved period unless the Proprietors find a suitable Guest, in which case a refund, less expenses and deposit, will be returned for the period booked.
Hogmanay and Special Events
Hogmanay and Special Events incur a minimum of one month's cancellation. Please note that on these events, and selected high season weekends, the minimum stay is 2 nights. You will be notified at the time of your booking if your stay falls into this category.
Earlier than Scheduled Departures
Earlier than scheduled departures are classed as a cancellation and the same penalties apply.
We operate a small, family run Bed & Breakfast establishment. Therefore, we appreciate your understanding of our policy.
Check-in: Check-in time is between 1400hrs and 1700hrs. Should you wish to arrive out with these times, please let us know in advance and we will endeavour to accommodate your request.
Check-out: Check-out time on day of departure is 1030hrs. Arrangements can be made to hold any luggage if necessary.
Backmarch House is a non-smoking Bed & Breakfast and we do adhere strictly to our policy. The surcharge for smoking within the House is £100. Your stay will also be terminated and no refunds given.
Food in Rooms
We do not permit food to be consumed in the bedrooms, other than typical cold snacks. We have a dining room and ask all guests to eat all hot food and meals in the dining room. Crockery & cutlery are provided. The surcharge for consuming hot food in the bedrooms is £100. Your stay may also be terminated and no refunds given.
Prior arrangements must be discussed before booking.
Sorry, we do not allow any pets.
Loss of Keys and Breakages
Please be aware that loss or non-return of security room key will be charged at £50 from your credit details given at the time of booking.
The Guest will be responsible for the repair or replacement of any breakages, loss or damage and shall leave the room in a reasonable order. Guests shall be required to compensate for any excess cleaning required.
The number of persons using the accommodation is not to exceed the number booked into the room.
Guest Behaviour & Noise
We respectfully remind guests that this is a family home and that we have other guests. We are therefore unable to accommodate stag or hen parties.
Proprietor Rights to Refuse
The Proprietors reserve the right to refuse any booking requests.
The Proprietors reserve the right to cancel any booking already made if the accommodation becomes unavailable for reasons out with their control. The maximum liability in such an event shall be a full refund of any monies paid.
The Proprietors believe that the information held on this site is correct but cannot accept responsibility for errors or misunderstandings, nor the content of any other site linked from it.
The Proprietors reserve the right to alter or amend the amenities or facilities offered. Please feel free to check current facilities directly with the Proprietors.
The Cookie Law Explained
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It was designed to protect online privacy, by making consumers aware of how information about them is collected and used online, and give them a choice to allow it or not.
All websites owned in the EU or targeted towards EU citizens, are now expected to comply with the law.
Source and further reading: http://www.cookielaw.org/the-cookie-law/